Refund policy

30-day returns

AUHUB accepts change-of-mind return requests within 30 days after you receive your order.

To qualify, the item must be unused, uninstalled, clean, undamaged and in a condition suitable for resale, with its original packaging, accessories and any tags intact. Please provide your order number or proof of purchase. These conditions apply to change-of-mind returns only.

How to start a return

Contact Weinan Zhou at AUHUB on 0451811388 (+61 451 811 388), or use our contact form, before sending your item. Include your order number, the item you wish to return and the reason for the return. We will provide return instructions and confirm any applicable return shipping arrangements.

Return address:
AUHUB EVAN
Warehouse B1-B3
30-40 Alfred Road
Chipping Norton NSW 2170
Australia
Phone: 0451811388

Please pack your return securely and retain your tracking details and postage receipt.

Return shipping and fees

For change-of-mind returns or other returns not caused by a product fault or our error, the customer pays the return shipping costs. We do not charge a restocking fee. This does not affect your statutory rights or our responsibility for reasonable return costs where required by law.

Damages, faults and incorrect items

Please inspect your order when it arrives and contact us if an item is damaged, faulty or incorrect so we can assess the issue and arrange an appropriate remedy. Nothing in this policy limits your rights under the Australian Consumer Law. Where a product fails to meet a consumer guarantee, your rights to a repair, replacement or refund are not limited to our 30-day change-of-mind period or dependent on original packaging or the item being suitable for resale. We will reimburse reasonable return costs where a product problem is confirmed, as required by law.

Exchanges

Contact us to arrange an eligible return. Once the return is accepted, you can place a separate order for the replacement product.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time. If more than 15 business days have passed since approval, please contact us.